T4 - Box 17 and Box 17A Error

[TurboTaxAniqua]

This error should be fixed with the new update. Make sure that the software is updated. Always make sure that anti-virus, spyware, VPN, and firewall are deactivated. We also suggest clearing cookies and cache. If the issue persists, we suggest contacting our product support team by phone. 

[ManyTaxQuestions]

Thanks for your reply. 

I've updated the software. The error is still not fixed. 

[ManyTaxQuestions]

Hi. I've contacted product support and the issue is in escalation. The agent and supervisor said the issue is not fixed.  TurboTax Aniqua - can you please advise where you received information that the issue is fixed. 

I'm still on the call as I write this message. 

[ManyTaxQuestions]

I am still on the phone with product support. The supervisor has now advised that I input an erroneous dollar amount into box 17 because the Turbotax software is not fixed. And is advising me to file my taxes by inputting the exact same amount thay I have in Box 17A, into Box 17....even though box 17, as listed on my Government issued T4, is $0. 

That sounds very odd.

The developers have not corrected the software. Please fix.