T4 - Box 17 and Box 17A Error

[TurboTaxAniqua]

This error should be fixed with the new update. Make sure that the software is updated. Always make sure that anti-virus, spyware, VPN, and firewall are deactivated. We also suggest clearing cookies and cache. If the issue persists, we suggest contacting our product support team by phone. 

[ManyTaxQuestions]

Thanks for your reply. 

I've updated the software. The error is still not fixed. 

[ManyTaxQuestions]

Hi. I've contacted product support and the issue is in escalation. The agent and supervisor said the issue is not fixed.  TurboTax Aniqua - can you please advise where you received information that the issue is fixed. 

I'm still on the call as I write this message. 

[ManyTaxQuestions]

I am still on the phone with product support. The supervisor has now advised that I input an erroneous dollar amount into box 17 because the Turbotax software is not fixed. And is advising me to file my taxes by inputting the exact same amount thay I have in Box 17A, into Box 17....even though box 17, as listed on my Government issued T4, is $0. 

That sounds very odd.

The developers have not corrected the software. Please fix. 

[TurboTaxVeronique]

@ManyTaxQuestions We already explained and answered you in another thread.

Box 16/17 on T4 is Employee's CPP contributions. 

Box 16A/17A is Employees’ second CPP contributions.

This is not a software issue, because if you have a 2nd contribution (box 16A/17A), you should logically have a 1st contribution (box 16/17). Technically, both amount should be on the same T4.

If the last version of your T4 on your CRA My Account is not with box 16/17 and box 16A/17A on the same slip, we suggest you to contact CRA to see if you can combine both T4s together to have only 1 but with all the amount reflecting your 2024 year.

Here is the link to contact CRA

Thank you for choosing TurboTax.

[ManyTaxQuestions]

@TurboTaxVeronique I assume you did not read the thread fully. If you did, you would have read that "The T4 was for short employment at the end of the year for Quebec after already reaching the CPP/QPP maximums in BC." 

To confirm, you are recommending that I call CRA to ask them if I can combine a T4 from QC with A T4 from the rest of Canada (BC)?

Your recommendation does not make sense as there would definitely be an error if all of boxes 16, 16A, 17 and 17A are completed on the same T4. 

(SIDENOTE - although your recommendation does not make sense I went ahead and tried it in the software and indeed, the big red flagged error indicates "You can't enter an amount for  CPP and QPP contributions in the same T4". ) This flag does make sense. The flag in my original question does not. 

The software has an error.  

Similar to yesterday's software update issue. When the software has bugs, TurboTax recommendations are to make the paying customer uninstall and reinstall rather than to fix the bugs in the software itself, and for many many customers at that. 

This is not a reliable company and has completely lost my loyalty of being a close to 20 year customer.

[ManyTaxQuestions]

Also, @TurboTaxVeronique I did not ask a question related to this in another thread. So you did not answer me. 

A different user asked a question about their same error with their box 16 and Box16A. I commented in that thread that I had a similar issue but with Box 17 and Box 17A. Afterwards, you brushed that user off as well. And told them to contact CRA. 

Please do not paint a false picture of me asking the same question in multiple threads @TurboTaxVeronique . 

[Capsule]

To @ManyTaxQuestions @TurboTaxAniqua 

We are having a very similar issue. When filing our taxes, my wife was met with the same error. She also works for the Canadian Government. She recently switched departments and received a T4 for one department in Ontario and another T4 for a department in Quebec.

Her second T4 has QC in Box 10 and only has a number in Box 17A with Box 17 being blank. She is also now unable to complete her tax return due to this error. Please help!

[ManyTaxQuestions]

@Capsule Has your wife contacted the Pay Centre? I have and they told me there is nothing incorrect with the issued T4 and that it is absolutely correct. 

[TurboTaxAniqua]

@ManyTaxQuestions We are attempting to resolve this error in collaboration with CRA. We hope to have this resolved by or on April 14th, and our development team is working on it. We appreciate your patience.