T4 - error because box 16 is empty

[shmish]

I have two T4's from the same employer (switched jobs with different payment options). One one T4, there is a value in box 16 which I enter.  For the second T4, box 16 is empty but I have a value in box 16a. TurboTax does not allow this, and won't allow me to save the second T4 and continue.

[Leonard02]

Can you check your T4's on CRA  and verify? If correct why not claim the 16a on the 1st T4 and leave it out of the second? You are reporting everything on your T4s. Correct itemization is just a plus.

[ManyTaxQuestions]

I have the same problem but with box 17 and box 17A. I've been getting the runaround for close to three weeks when the issue is obviously a software issue. 

I also have a discussion thread. 

I've also been told that the issue is fixed and to contact product support if it still isn't. 

I called product support and they told me it is not fixed. 

This is really frustrating. However, the agent at product support finally escalated the case. I am not sure if Turbotax will actually fix their error based on what I have experienced so far.....

[ManyTaxQuestions]

Also, it might be more useful to contact product support directly. 

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P...

[TurboTaxVeronique]

@shmish Box 16 on T4 is Employee's CPP contributions. Box 16A is Employees’ second CPP contributions.

This is not a software issue, because if you have a 2nd contribution (box 16A), you should logically have a 1st contribution (box 16). Technically, both amount should be on the same T4.

As suggest by @Leonard02 , if the last version of your T4 on your CRA My Account is not with box 16 and box 16A on the same slip, we suggest you to contact CRA to see if you can combine both T4s together to have only 1 but with all the amount reflecting your 2024 year.

Here is the link to contact CRA

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