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On the cra website the terms and conditions page won't scroll down to allow me to agree and autofill my info

 
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On the cra website the terms and conditions page won't scroll down to allow me to agree and autofill my info

Thank you for your question.

You may need to adjust the size of your web browser page. You can do this by holding Control and tapping the minus (-) key on your keyboard. To return your page to normal size when you have finished, hold Control and tap the plus (+) key on your keyboard.

You may also need to try clearing your web browser's History, including the Cache and Cookies. Old cached web pages can sometimes cause problems with your Internet browser. Here's how to clear the cache: https://turbotax.community.intuit.ca/questions/1189993-i-am-supposed-to-clear-my-cache-how-do-i-do-t...

If this does not resolve the issue, kindly contact TurboTax Support and an agent will be glad to assist you. To get a direct line to someone who can help, click the following link to the Contact Us page. Then complete the required information. A phone number will appear, along with your incident ID. Call the number. This will ensure that an appropriate agent is assigned to your query:

https://support.turbotax.intuit.ca/contact/  

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1 Reply

On the cra website the terms and conditions page won't scroll down to allow me to agree and autofill my info

Thank you for your question.

You may need to adjust the size of your web browser page. You can do this by holding Control and tapping the minus (-) key on your keyboard. To return your page to normal size when you have finished, hold Control and tap the plus (+) key on your keyboard.

You may also need to try clearing your web browser's History, including the Cache and Cookies. Old cached web pages can sometimes cause problems with your Internet browser. Here's how to clear the cache: https://turbotax.community.intuit.ca/questions/1189993-i-am-supposed-to-clear-my-cache-how-do-i-do-t...

If this does not resolve the issue, kindly contact TurboTax Support and an agent will be glad to assist you. To get a direct line to someone who can help, click the following link to the Contact Us page. Then complete the required information. A phone number will appear, along with your incident ID. Call the number. This will ensure that an appropriate agent is assigned to your query:

https://support.turbotax.intuit.ca/contact/