This should not have happened. Don't worry - your data has been saved. Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

When trying to click to "continue" my 2024 return (turbotax online self-employed) from https://ww1.2024.ca.turbotaxonline.intuit.com/secure/return_manager , the software opens the following page (https://ww1.2024.ca.turbotaxonline.intuit.com/secure/yellowSticky) with the sad puppy image.

I suspect the glitch may be because it is trying to open a bookmark that no longer exists.

Issue has persisted since yesterday pm. Tried different laptops.

Is this a known problem that is being worked on?

posted

2 Replies

This should not have happened. Don't worry - your data has been saved. Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Please make a copy of your return and proceed from there. Let us know how it goes.

Thank you for choosing TurboTax.

This should not have happened. Don't worry - your data has been saved. Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Good suggestion. I had already tried.

Tried a new copy, different browser - same result (sad puppy).

Please post further suggestions. It seems there are other people with the same problem.