"this wasn't expected , but we're working on fixing it" is appearing on my screen when I try to netfile, Help?

[crysthie74]

I am unable to do review of my return

[TurboTaxSusan]

Please clear your browser cache (or use a different browser) and try again.

[sharifbakouny]

I had the same issue, clearing cache and trying a different browser didn't fix it. Even when using the Turbotax Android App it still persists. 

@TurboTaxSusan 

[crysthie74]

Same here! 

[crysthie74]

This suggestion did NOT work

[TurboTaxSusan]

Do you have Self-Employment added to your return?

[sharifbakouny]

Yes I do.

[gizmo1959]

I have had the same issue.  I spoke to someone today at turbo tax who said “it’s because the system is busy”. and also suggested that it might be because of some issue with RRSP forms and CRA.  Neither of these sound likely.  I also different devices and different browsers.  I was told to call back after march 15th as that is when CRA is allegedly fixing the RRSP form issue.  I tried to explain that I hadn’t even got to the netfile page so I don’t think that is the likely reason.  Very frustrating. 

[gizmo1959]

I already posted to say that when I called turbo tax I was told this issue was occurring either because the system is “too busy” with so many folk trying to file their taxes, or because of a CRA issue with the RRSP form.  I was skeptical about this, and made a copy of my return to see if it got the same error message.  It didn’t, so obviously what I was told was incorrect.  Unfortunately I couldn’t file, as I didn’t want to pay again!  I plan to call turbo tax again tomorrow and see what they say.  I will update after my conversation with them.

[TurboTaxAniqua]

@gizmo1959 We are aware of this issue and our team is working on it and we are hoping to get this fixed by the end of the day tomorrow (March 6th, 2025). We appreciate your patience.