TT24 can't see last years file

[mikejbird]

Just installed TT24 Desktop Standard, and the same as last year, when I went to import data from last years return, it couldn't see the .tt23 file

I have a folder for 2023 and in it there is a file with extension .tt23

but your software can't see it.

I had the same problem last year  and had to call for support, taking like an hour of my time.

Why can't you fix this problem?

[TurboTaxSusan]

Is it not showing it in the list of files you can transfer? if so you can click on Browse at the very bottom of the "Welcome to TurboTax!" page to locate it.

If it's not showing up when you click on Browse, then try moving the file to your desktop, or someplace else that you are sure is on your computer itself (not external, network or cloud storage).