Turbo tax 2024 Premier license code not working

[agmack]

Hi,

The license code sent to me doesn't work to download Turbotax Premier 2024. I already looked this up in the community and found a similar thread with an answer that does not correct my problem: https://turbotax.community.intuit.ca/community/troubleshooting/discussion/2024-activation-code-for-p....

They provide a link where you can enter your license code. I clicked on that link and tried entering the code multiple times and it keeps saying "something's not right, try again". I am definitely entering the code correctly, please do not ask me to try entering it again. The code does not work. I tried calling support but they are only open while I'm at work, and I need to do this outside of work hours. I purchased the license from Turbotax directly, not from a 3rd party.

Please let me know how to get the code I have to work.

Thank you.

[TurboTaxAniqua]

You can reinstall TurboTax Desktop Tax Year 2024 and use the 16-digit license code once it prompts.

If the issue still persists please contact product support so they can screenshare and assist you to get this resolved.

Thanks for choosing TurboTax.

 

[agmack]

I see a lot of people having problems with their codes not working. None of the solutions mention that if you are in CANADA you need to download a different version of the software and if you just google 'turbotax download' it will take you to the US site. Plus the site itself does not prompt you to choose Canada or the US version, which would be nice. Something like "Hey, are you from Canada? Check out this link instead for your software" would be helpful. Anyway, I ended up calling, had to uninstall the version I had downloaded as it was not the correct version, and then had to ensure I was on the turbotax canada site downloading the Canadian software. Part of the issue was I could not find the email with the link, because it comes from a 'donotreply' email, so when I searched for turbotax, or intuit, this email did not come up. Hopefully this will help some other Canadians who did the same as me, and downloaded the incorrect software.