Turbo Tax Fails to Load

[tdl222]

Help! The update screen flashes but turbotax doesn't load. It was working before, I'm 2 hrs into getting my taxes done.

Windows 10 clean install

Things I've tried:

- restart

- run app as admin

- manually config the windows firewall to allow the main app.

- disable the windows firewall

- reinstall, reinstall, reinstall

Please don't suggest I call. I shouldn't have to take a day off work to get this fixed.

Any thoughts?

I see this in the data_metrics.log file:

[2022-08-18 21:09:34] [I] [class ca::quicktax::net::CHttpUrlBindClient<007B6D38>] Start binding [IBinding<0082DC60>]
[2022-08-18 21:09:34] [I] [class ca::quicktax::net::CHttpUrlBindClient<007B6D38>] Beginning transaction - https://redirects.intuitcanada.com/turbotax/fixed/6050
[2022-08-18 21:09:34] [I] [class ca::quicktax::net::CHttpUrlBindClient<007B6D38>] Default headers:
Accept-Encoding: gzip, deflate
[2022-08-18 21:09:34] [I] [class ca::quicktax::net::CHttpUrlBindClient<007B6D38>] Extra headers specified:
User-Agent: Qurly 1.0.5

[2022-08-18 21:09:34] [I] [class ca::quicktax::net::CHttpUrlBindClient<007B6D38>] Parent window for security prompt requested but not parent was specified for this binding.
[2022-08-18 21:09:34] [I] [class ca::quicktax::net::CHttpUrlBindClient<007B6D38>] Detecting proxy settings...
[2022-08-18 21:09:34] [I] [class ca::quicktax::net::CHttpUrlBindClient<007B6D38>] Connecting to 3.142.33.106...
[2022-08-18 21:09:34] [I] [class ca::quicktax::net::CHttpUrlBindClient<007B6D38>] Sending request...
[2022-08-18 21:09:34] [I] [class ca::quicktax::net::CHttpUrlBindClient<007B6D38>]Unknown binding status code (0x40)!
[2022-08-18 21:09:34] [I] [class ca::quicktax::net::CHttpUrlBindClient<007B6D38>] Server redirecting client to https://eventbus.intuit.com/v2/ctg-desktop-clickstream
[2022-08-18 21:09:34] [I] [class ca::quicktax::net::CHttpUrlBindClient<007B6D38>] Binding aborted (3)
[2022-08-18 21:10:10] [I] [class ca::quicktax::net::CHttpUrlBindClient<08005280>] Start binding [IBinding<07FC4CF8>]
[2022-08-18 21:10:10] [I] [class ca::quicktax::net::CHttpUrlBindClient<08005280>] Beginning transaction - https://redirects.intuitcanada.com/turbotax/fixed/6050
[2022-08-18 21:10:10] [I] [class ca::quicktax::net::CHttpUrlBindClient<08005280>] Default headers:
Accept-Encoding: gzip, deflate
[2022-08-18 21:10:10] [I] [class ca::quicktax::net::CHttpUrlBindClient<08005280>] Extra headers specified:
User-Agent: Qurly 1.0.5

[2022-08-18 21:10:10] [I] [class ca::quicktax::net::CHttpUrlBindClient<08005280>] Parent window for security prompt requested but not parent was specified for this binding.
[2022-08-18 21:10:10] [I] [class ca::quicktax::net::CHttpUrlBindClient<08005280>] Detecting proxy settings...
[2022-08-18 21:10:10] [I] [class ca::quicktax::net::CHttpUrlBindClient<08005280>] Connecting to 3.142.33.106...
[2022-08-18 21:10:11] [I] [class ca::quicktax::net::CHttpUrlBindClient<08005280>] Sending request...
[2022-08-18 21:10:11] [I] [class ca::quicktax::net::CHttpUrlBindClient<08005280>]Unknown binding status code (0x40)!
[2022-08-18 21:10:11] [I] [class ca::quicktax::net::CHttpUrlBindClient<08005280>] Server redirecting client to https://eventbus.intuit.com/v2/ctg-desktop-clickstream
[2022-08-18 21:10:11] [I] [class ca::quicktax::net::CHttpUrlBindClient<08005280>] Binding aborted (3)
[2022-08-18 21:20:18] [I] [class ca::quicktax::net::CHttpUrlBindClient<07BA6C90>] Start binding [IBinding<01CF5FF8>]
[2022-08-18 21:20:18] [I] [class ca::quicktax::net::CHttpUrlBindClient<07BA6C90>] Beginning transaction - https://redirects.intuitcanada.com/turbotax/fixed/6050
[2022-08-18 21:20:18] [I] [class ca::quicktax::net::CHttpUrlBindClient<07BA6C90>] Default headers:
Accept-Encoding: gzip, deflate
[2022-08-18 21:20:18] [I] [class ca::quicktax::net::CHttpUrlBindClient<07BA6C90>] Extra headers specified:
User-Agent: Qurly 1.0.5

[2022-08-18 21:20:18] [I] [class ca::quicktax::net::CHttpUrlBindClient<07BA6C90>] Parent window for security prompt requested but not parent was specified for this binding.
[2022-08-18 21:20:18] [I] [class ca::quicktax::net::CHttpUrlBindClient<07BA6C90>] Detecting proxy settings...
[2022-08-18 21:20:18] [I] [class ca::quicktax::net::CHttpUrlBindClient<07BA6C90>] Connecting to 3.142.118.130...
[2022-08-18 21:20:19] [I] [class ca::quicktax::net::CHttpUrlBindClient<07BA6C90>] Sending request...
[2022-08-18 21:20:19] [I] [class ca::quicktax::net::CHttpUrlBindClient<07BA6C90>]Unknown binding status code (0x40)!
[2022-08-18 21:20:19] [I] [class ca::quicktax::net::CHttpUrlBindClient<07BA6C90>] Server redirecting client to https://eventbus.intuit.com/v2/ctg-desktop-clickstream
[2022-08-18 21:20:19] [I] [class ca::quicktax::net::CHttpUrlBindClient<07BA6C90>] Binding aborted (3)

[TurboTaxBrenda1]

If this issue persists please call our phone support at 1-888-829-860 who can view your screen and if needed will escalate this issue to have it resolved.