Turbo Tax owes me a refund because they couldn't file my US tax form. How do I get it?

[get-along]

How to get a refund from Turbo Tax as promised?

[TurboTaxSusan]

This is the support site for the Canadian TurboTax. For assistance with U.S. taxes and U.S. versions of TurboTax, please visit the website for TurboTax USA.