To TurboTaxSusan,
I was able to connect to the link site and download the zip copy and install TT2023. My issue has been resolved and I have noted and copied the link and zip file on my computer in case I need to re-install.
@Jack_1 Can you please confirm that the email you used to create this account is still valid, if yes, please type "Yes" and we will send you a private email.
Thank you for choosing TurboTax.
Hope this gets to the right person/spot - it's very hard to find where I can contact Intuit Support.
My issues is that I have 2022 version installed and used it last year. I installed 2023 and entered its product key and I'm able to use that version. However, when I try to open the 2022 version - to check/compare what I had entered in forms last year - the 2022 version now asks for its product key, which I cannot find. I've been ordering/downloading TT for likely over a decade (former CanTax user), but I can't see/find anywhere on this site to view my product keys for my previous versions.
So I need help to:
(A) Get my 2022 version working again.
(B) Stopping 2023 from breaking my older versions of software.
We can assist you with your requests; however, we will send you an email as we need your personal information, which we do not allow here on the public forum.
Thank you for choosing TurboTax.
I purchased the 2023 turbo tax CD at shoppers and when I tried to install it, the install refers to 2022 income program. You suggested I download the 2023 file which I tried to do, the system wants me to repurchase the program. I purchased the Premier edition and your help file said to click on the link for a free download, the link did not appear. The help file wanted me to repurchase the program. This error is wasting my time which I don't have. Please provide a download of the premier edition so that I can proceed.
Please use this link to download the software on your computer: TurboTax software.
Please click on the link Download Premier as shown on the picture below.
Thank you for choosing TurboTax.
I too have the problem with the disk trying to load 2022 when I already have it but want 2023. I also want it on a disk. Will our copy be replaced?
@PatDenham914 We are working on a CD replacement plan and will contact you via email when we have more details. In the meantime, you can download the software from our website here: https://turbotax.intuit.ca/tax/software/install
We apologize for the inconvenience.
I purchased Intuit Turbotax Home and Business 2023 from Staples. The CD tries to reinstall 2022 with another language. I think you guys shipped phoney product.
I have downloaded the software but want a correct installation CD, as that is what I paid for.
@Profe We are working on a CD replacement plan and will contact you via email when we have more details.
abundanttiger
New Member
emrielle99
New Member
abdha
New Member
Yanyan6six6
New Member
Proudy
New Member
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.