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turbotax 2023 cd/dvd tries to maintain or upgrade TurboTax 2022

You are using TurboTax CD/Download version and someones return is missing? 

LD627
Returning Member

turbotax 2023 cd/dvd tries to maintain or upgrade TurboTax 2022

Installed the cd for turbotax 2023 bought it at Staples, it asked to maintain or upgrade I choose maintain.  When looking at my files (mine & in-law) from previous year to transfer, only mine showed up and not the other. Yet all the files were submitted to the government and saved on the same day.  I’ve been using your product for almost 20 years, so it’s not because I’m a newbie at this, nor would I ever delete a file.  I opened the 2022 version to see and the in-law file was as if it never was submitted or done, yet it showed the last day I used the program which was the date all the files were sent online to the government. I’m self-employed and have many items that transfer from year to year, I’m now worried about this issue happening to my file.

turbotax 2023 cd/dvd tries to maintain or upgrade TurboTax 2022

Did you get a NetFile confirmation number when you filed your in-laws return?

LD627
Returning Member

turbotax 2023 cd/dvd tries to maintain or upgrade TurboTax 2022

yes I did

turbotax 2023 cd/dvd tries to maintain or upgrade TurboTax 2022

Can you please try deleting your TurboTax 2023 software that you entered with the CD and download it from this link to see if it helps.

 

Thank you for choosing TurboTax.

LD627
Returning Member

turbotax 2023 cd/dvd tries to maintain or upgrade TurboTax 2022

I will try it and let you know, guess I’ll be loosing what I already entered.

turbotax 2023 cd/dvd tries to maintain or upgrade TurboTax 2022

Thank you for the update.

 

Thank you for choosing TurboTax.

LD627
Returning Member

turbotax 2023 cd/dvd tries to maintain or upgrade TurboTax 2022

Reinstalled it with your link, other than not asking about maintain or upgrade, my missing file was still not there.  Fortunately I always print a copy and the missing one was a very simple return,  I just re-entered everything in the 2022 year. Hopefully in the futur, intuit will really test their software before releasing them. Thank you!

turbotax 2023 cd/dvd tries to maintain or upgrade TurboTax 2022

Thank you for the update and your feedback, we value your opinion and will share this information with the proper TurboTax team.

Thank you for choosing TurboTax.

NP02154
Returning Member

turbotax 2023 cd/dvd tries to maintain or upgrade TurboTax 2022

Hi, Brenda - same problem here. I would likewise apprecate having a replacement disc sent.

 

Thank you.