Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
Dadoie
New Member

Turbotax 2024 not installing properly

Turbotax 2024 is not installing properly. I am able to download and run the exe file to install Turbotax software. After the install process the window to enter the license code briefly appears for a couple of seconds and then the Turbotax window just goes blank white and sits idol.

4 Replies

Turbotax 2024 not installing properly

Try uninstalling it and then redownloading  the exe file through a different browser.

 

And then try installing.

Turbotax 2024 not installing properly

@Dadoie We recommend changing the display resolution settings on your device.

Dadoie
New Member

Turbotax 2024 not installing properly

First thing I trided. No change.

Dadoie
New Member

Turbotax 2024 not installing properly

Changing resolution makes no difference. There is an issue with the software during the install process. I have tried installing on two separate computers and have the same issue. The screen to enter the license code briefly appears but changes to a white screen with the Tubitax header.