Unable to open my TurboImpot 2021 to review last years file.

[jeanf410]

I've re-loaded my TutboTax 2021. It installs and even asked me to re-enter my Licence Code - which I did.

- I'm using the same computer as I used last year and also tried it on my Laptop (that I used last year also)

- I only filed two returns last year.

- I've used TurboTax for at least 5 years and this is the first time this has happened.

I tried opening 2021 return with my 2022 version- but, as expected, that won't work.

Can you please help me as I need to view my input sheets from last years return.

[TurboTaxGinette]

It seems you have tried everything we would suggest to do. In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 

​​​​​​​Thank you for choosing TurboTax.

[jeanf410]

The problem has been resolved.