Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
nroum
New Member

Unable to receive call from a tax expert

I'm currently out of the country with no access to Canadian number. I have paid for the full premier service. I have completed uploading my docs but I'm stuck on the tax expert matching since the form doesn't accept international numbers. Can I initiate the call to the expert? Or is there another way to get contacted? Skype, Teams, GoogleVideo? It's very disappointing that after you pay you get this experience.
1 Reply

Unable to receive call from a tax expert

Unfortunately, You do need a Canadian/ North American number to get in contact with a Tax Expert. Also note, Tax Expert services are not available for Non-Residents. 

If you have already paid and have not used the services, you can you can submit an online Refund Request.

 

 

Thanks for choosing TurboTax.