Upload tax return form

[TaxQAchm]

I can’t sign in my previous account because of my phone number changed, so I signed up another new one for this year. But the CRA doesn’t accept the tax return form which upload by the new account. What should I do?

[TurboTaxSusan]

You can click on the "Try Something Else" option on the bottom of the sign in page to see if you can get in that way. If that doesn't work, then you can use this form to submit a TurboTax Account Recovery Request:
https://turbotax.community.intuit.ca/community/navigating-turbotax/help/account-recovery-request/00/...