I am on desktop Chrome, trying to view past returns. I use the desktop TT versions, not the online versions.
I can log in. I can see that I have bought TT for several years, so I know I am in the right account.
Nothing on this screen gets me started looking at past year returns. I have read the help file, which says
"On the next screen, scroll down and select Your tax returns & documents". There is nothing like that on my screen, even if I scroll down.
If I click on the Turbo Tax button, I get to the home screen which wants me to answer questions to start a return ("Welcome! Tell us a bit about yourself so we can get started!")
The screen that I see
Hi phrederica1,
We have a helpful video guide with step-by-step instructions that can help you navigate TurboTax to view your past returns. Please do reach back if this doesn't solve your issue.
Skoptsy
New Member
cbrussell
New Member
JummyX
New Member
switchflaka
Level 3
switchflaka
Level 3
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.