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Viewing past years return - can't find the first step!

I am on desktop Chrome, trying to view past returns.  I use the desktop TT versions, not the online versions.


I can log in. I can see that I have bought TT for several years, so I know I am in the right account.


Nothing on this screen gets me started looking at past year returns.  I have read the help file, which says

"On the next screen, scroll down and select Your tax returns & documents".  There is nothing like that on my screen, even if I scroll down.


If I click on the Turbo Tax button, I get to the home screen which wants me to answer questions to start a return ("Welcome!  Tell us a bit about yourself so we can get started!")

The screen that I see TEMP.png

1 Reply

Viewing past years return - can't find the first step!

Hi phrederica1,

 

We have a helpful video guide with step-by-step instructions that can help you navigate TurboTax to view your past returns. Please do reach back if this doesn't solve your issue.

 

https://www.youtube.com/watch?v=YWcviv4agec