Why can’t I connect with an expert

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A possible reason is you may have contacted them during off hours.

Please follow these steps to contact an expert:

1. Sign in to your TurboTax.ca account.
2. On the Great to see you again! step, locate the TurboTax Assist Review return and select Continue.
3. Select Expert Help from the menu.
4. In the panel that opens, select Connect now.
5. On the How can we help you? step, enter a few words to describe your question in the box where it says Give us a few keywords, so we can match you with the best specialist for your specific question or problem.
6. Select Continue.
7. Fill out the First name, Last name, Email address and Phone number fields.
8. Select Get the number.

The phone number appears on the screen.

Available from Monday through Friday (May 1, 2021 through the remainder of the year): 9:00am to 6:00pm EST (for English support), and 9:00am to 6:00pm (for French support).

For more information, please see:

I'm using TurboTax Live Assist & Review. How do I talk to a tax expert?

Thank you for choosing TurboTax. If you have further questions, please feel free to contact us