Why is "Live Chat" never available for the Turbo Tax Business Incorporated Software that I paid for?

[Timton]

I always get this message 

Chat is unavailable at this time. We apologize for any inconvenience, please note you can find other contact options at intuit.com/support

[TurboTaxSusan]

If you need assistance with TurboTax Business Incorporated or preparing your incorporated business tax return (T2), you can visit the Intuit Profile support site.