Netfile Quebec warns me about the Quebec prescription drug insurance plan, but won't let me file with the same info that worked last year. How do I remove this error?

[sp6]

I have health insurance through my work that includes prescription drug coverage. I pay for both myself and my wife/family. I'm filling out the turbotax forms properly - but it won't let me file the tax return and I can't understand why.

[TurboTaxLynda]

We would need more details on what is preventing you from filing to be able to help.  Any error message, error code ?

You could also contact a TurboTax specialist who will be better able to assist you in correcting this issue.

https://turbotax.community.intuit.ca/replies/3152013

[langfm]

I'm having the same issue here I think. There is the review error that shows me:

"If you're paying your spouse/partner's premium under the Québec Prescription Drug Insurance Plan, only check boxes 50 through 59, as applicable. Note: If you were covered during the year by basic prescription drug insurance provided by a group insurance plan, but you also paid your spouse/partner's premium, only check box 14 (box 16 for your spouse/partner) without completing Part A, B and C."

(I'm assuming this is actually Schedule K). However, I don't see anything wrong with my inputs.

- I click Box 14: You were covered by a group insurance plan.

- Then I'm prompted with: "Questions used to determine whether Lernwel should be paying the premiums payable under the Québec Prescription Drug Insurance Plan."

- I choose Yes on "You were covered by basic prescription drug insurance provided by a group insurance plan of which you were a member, or your spouse, mother or father was a member, and this plan covered the cost of medications."

- Next question is "Check the applicable months in 2020 for which you were (at least one day) in one or more of the situations you just selected." I choose all of the months.

- Next question is "Check this box if you choose to pay your spouse's premium". I choose Yes.

- This brings me back to the Review page, and it still shows the same error I wrote above.

- Because of the error. using Quebec NETFILE is not possible.

Also I notice that the the Review Errors don't seem to be resolved/updated when you make changes. It seems to always refer back to older choices/mistakes.

[checkingtaxes1]

Having exact same issue. seems like a bug. Extremely frustrating. 

[mbruzzone]

I get the same exact issue, it's the first time I've ever gotten this as a problem.

Is it a glitch in the software?

please someone help, as i can't seem to file with this error in my taxes.

[emskeaff]

Same

[emskeaff]

Did anyone figure this out?

[donaltrump]

I was able to resolve it myself.

To start with, I spoke with a customer support specialist who couldn't resolve the issue. They were meant to call me back the following day but I never got a call. Then when trying to use support again I was prompted to pay for an upgraded package.

I went back to the Quebec Prescription Drug section and changed it to something else, like Box 20. It then prompted me to enter information for my partner (again I entered something random). Once I went through that, I went back to the start of the section again, entering the correct information. This seemed to reset it and the refunded amount was back at what I started with.

This seemed to reset it out of the bug. Joke of a service for this bug to hang around for so long with no fix.

[TurboTaxGinette]

Thank you for the update and thank you for your feedback, we value your opinion and will share this information with the proper TurboTax team.

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