Discuss
Discover
  • Community basics
    • Support
  • TurboTax™
    • TurboTax.ca
    Open TurboTax

    Why sign in to the Community?

    • Submit a question
    • Check your notifications
    or and start working on your taxes
    Close icon
    Do you have a TurboTax Online account?

    We'll help you get started or pick up where you left off.

    Yes No
    cancel
    Turn on suggestions
    Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
    Showing results for 
    Search instead for 
    Did you mean: 
    pamperedlady64
    New Member

    How can CRA have info on record for first time filers? Unable to Netfile twice as info does not match.

    Unable to Netfile twice.  Error message says: The information sent to the Canada Revenue Agency doesn't match the information currently on record.
    posted
    ‎October 30, 2019 10:28 AM
    last updated ‎October 30, 2019 10:28 AM
    0
    1
    1,504
    Reply
    1 Reply
    TurboTaxJennifer
    Level 11

    How can CRA have info on record for first time filers? Unable to Netfile twice as info does not match.

    CRA doesn't have all of the required information on file for you because you are a first-time filer, which is why you're seeing that message. Most first-time filers are required to paper-file their returns. Ensure that you have indicated in the Setting Up section that you are a first-time filer. 

    ‎October 30, 2019 10:28 AM
    0
    1,449
    Reply