CRA Result Code: 84 - Error Code #561

[smoothmedia]

I am unable to submit my return due to what appears to be a false error message.

I get the following error:

CRA Result Code: 84
#561 - You entered an amount for eligible tuition fees on line 32000 and/or line 32001 of the federal Schedule 11 and on line 59140 on the provincial or territorial Schedule 11.
One of the following situations applies to your return :
1. Your province or territory of residence on December 31 is other than Yukon – Line 59140 must equal lines 32000 minus 45350 for Canada training credits plus 32001.
When line 32000 minus line 45350 is negative, then line 59140 must equal line 32001.

I am not located in Yukon, so only this applies. When I double check the PDF return, Line 59140 DOES equal lines 32000 minus 45350 for Canada training credits plus 32001. The two values are exactly $500 apart, which is the value claimed for the training credit.  

Here are the values for the various fields:

32001 - $0
32000 - $2818.88
59140 - $2318.88
45350 - $500.00

Please advise how I can get this return to NETFILE.

[TurboTaxSusan]

Please contact our phone support team at 1-888-829-8608 as they will be able to look through your return with you to figure out what is happening.

[Marina6]

That didn't help. Tried to call and couldn't get any help.

I had the same issue.

[smoothmedia]

I called support and it was escalated to tier 2.

Unfortunately, no one was able to fix the problem and I ended up having to print and mail my return. Very disappointing, as TurboTax has always worked perfectly for me over the years.

[iaim2plz]

Brutal service and music.  Makes me rethink using turbo tax again.  American owned now?

[Adam G]

I'm getting this error: 

CRA Result Code: 84

#561 - You entered an amount for eligible tuition fees on line 32000 and/or line 32001 of the federal Schedule 11 and on line 59140 on the provincial or territorial Schedule 11. One of the following situations applies to your return:

1. Your province or territory of residence on December 31 is other than Yukon. Line 59140 must equal lines 32000 minus 45350 for Canada training credits plus 32001. When line 32000 minus line 45350 is negative, then line 59140 must equal line 32001.

I have triple checked, and my 59140 does equal my 32000 minus 45350.

Your code is broken. 

[Tricicle]

Same problem here - error code #561, 561, 561, NA, NA 

When I called the agent said it's a problem with the code in their program and although my return is correct I'll have to either remove the training tax credit or print and mail my return.

It was a problem already in the 2021 tax year and hasn't been fixed yet.

[pururu]

same issue. Lines are correctly calculated but getting the same error when I try to netfile.

[smoothmedia]

I believe this has enough reports now to be considered an actual bug. 

Not looking forward to having it fail yet again this year. I had hoped they would have fixed it since last year.

[Frustrated38]

I have been having the same problem many others have been having.

I live other than the Yukon.

I have tripled checked all the numbers.

Line 59140 does equal line 32000, minus line 45350

[removed].00

[removed].00

45350= 500 (carried forward from the previous year and the amount allowable)

32002=0
Please help.

@smoothmedia, did you get an answer last year?