Error preventing netfile form T1198

[raybrauch]

I am getting an error that is preventing me from netfiling.  I was issued a lump sum retroactive payment and was provided the details for the T1198 form.  However when I try to submit I get the error.  "On form T1198, line 68519 can't be greater than line 68518. Additionally, line 68519 can’t be greater than the sum of lines 10100, 10400, 12799, 12800, and 13000 on your T1 general. Review your entries."   My pension income does not get recorded on these line as it is recorded on line 11500.  However it is my understanding that I should be able to use the form T1198.  Is there an issue with the tax program?

[TurboTax_Susan]

Please double check what you have entered on the T1198 form.

Line 68518 Total amount (principal and interest) must be the same amount as Line 68519 - Total principal (current and prior years) PLUS Total interest (current and prior years). 

Also, Line 68519 - Total principal (current and prior years) must be the same as the total amount of total of boxes 68520 through 68560 added together.

You can see lines 10100, 10400, 12799, 12800 and 13000 on your detailed tax summary. 

If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

[rhaddrell]

Same problem. T4A Box 16 flows to line 11500. All entries on the T1198 have been double-checked and are accurate. The problem seems to be the error message - it is not accounting for a lump sum pension payment.

[TurboTax_Susan]

@rhaddrell Please contact our phone support team as they will be able to assist you further.

[raybrauch]

Hi Rhaddrel,  I spoke with the support team, the program is functioning properly.  It appears that my T4A had an error with it.  The T4A issued from my Pension provider had the lump sum payment listed in Box 16 .  Lump sum payments should be listed on the T4A in Box 18, not Box 16.   Only the normal Pension earnings for the current year should be in Box 16.