CRA Result Code: 604

[JimmyGe]

Hi, I tried to refile my tax and I got this error message:

CRA Result Code: 604
The Canada Revenue Agency cannot process this ReFILE due to system constraints. Please see the list of exclusions on the ReFILE website. If you require assistance, please call your EFILE Helpdesk. ReFILE

Please advise what should I do next? I am afraid that my NETFILE account will be locaked.

Thanks

[TurboTaxGinette]

TT600 errors, including TT600, TT601, TT602, TT603, AND TT604, are typically validation errors. This means you may have entered something into your return that TurboTax cannot understand or has not been programmed to accept.
 

The most common example is:

• Quotation marks, ampersands and other special characters in any fields that accept text, such as your name, address, your dependant’s names, etc.

Unfortunately, the errors don’t provide much context as to where the error is. In all cases, technical support should be contacted if you encounter a TT600 error.

So, if you’re getting a TT600-series error, please call our telephone support team by using our Contact Us link.

Thank you for choosing TurboTax.

[pp2023]

Fix error code TT604

[TurboTaxGinette]

The most common issue is:

• Quotation marks, ampersands and other special characters in any fields that accept text, such as your name, address, your dependant’s names, etc.

Many times the postal code or telephone number needs to be deleted and reentered. After verifying all the entries in your profile, clear your cache/cookies, sign out of your return and restart your computer. If this doesn't clear the error please call our telephone support team by using our Contact Us link. When asked if you wish to receive an email say NO then say "speak to a representative" and hold the line.

Thank you for choosing TurboTax.

[habibi1]

Hey @JimmyGe , did you find any solution? Please respond asap. would really appreciate your help. I actually ended up getting my NetFile account locked. 

[TurboTaxAniqua]

@habibi1 Have you already received your notice of assessment for your original NETFILE?

[habibi1]

Hey. No I haven’t received Notice of assessment yet. Its my first time filing. I missed to declare one small employment that I did so I tried refiling and ended up getting my netfile locked. I contacted CRA to unlock my NetFile account and they told me contact them after I receive NOA then they can reset and then I can refile. Could you guide me the correct course of action? 

[TurboTaxAniqua]

@habibi1 You have to wait until you get a NOA from CRA and after that you can Refile.

Have you used TurboTax Online Version or TurboTax Desktop Version? You can make changes to a filed tax return by filing a T1-adjustment. The CRA requires that you wait until you’ve received your Notice of Assessment (NOA) before filing an adjustment. In many cases, the CRA will catch the mismatch and automatically adjust your return for you.

For step-by-step instructions, please follow this TurboTax article: I've filed my tax return. Can I still make changes?

Thank you for choosing TurboTax.