#561 - You entered an amount for eligible tuition fees on line 32000 and/or line 32001 of the federal Schedule 11 and on line 59140 on the provincial or territorial Schedule 11. One of the following situations applies to your return:
1. Your province or territory of residence on December 31 is other than Yukon. Line 59140 must equal lines 32000 minus 45350 for Canada training credits plus 32001. When line 32000 minus line 45350 is negative, then line 59140 must equal line 32001.
2. Your territory of residence on December 31 is Yukon. Line 59140 must equal the sum of lines 32000 and 32001.Your tax return has not been accepted by the Canada Revenue Agency. It contains errors that must be corrected. Please review the following error(s), make the necessary corrections, and try resubmitting your return. For forms or additional information, visit the Canada Revenue Agency website and the Corrections page on the NETFILE website. For further assistance, please contact us.
Most Canadian income tax and benefit returns for 2022, and any balance owing amount, are due on April 30, 2023. contact us
You have 3 options:
• Recommended: Correct the error and then try NETFILE again.
Please note: You only have 5 attempts to NETFILE your return before the CRA will lock you out.
If the problem persists, please contact TurboTax Customer Support for assistance.
• Write down these error message codes: 561, 561, 561, NA, NA. Then, contact TurboTax Customer Support for assistance.
• If you don't want to update your return, print and mail it to the CRA.
I found a solution that worked for me. I was claiming too much! Briefly looking at my Notice of Assessment, I saw the number 500 and tried to claim that. Turns out that was how much I claimed last year.
You are entitled to 250 each year, I changed my total to 250 and it worked like a charm!
I tried this and my return was still rejected. Dropped $500 from my NOA 2022 to $250 for the correct amount, but still got the same error. I expect I will have to mail it and find better tax software!
I received the same error 561 and the first option also applied to me where I do not live in the Yukon. I checked and rechecked all the numbers as well, which worked out perfectly, but am still receiving the error that I cannot Netfile. I was eligible for $500 training credit, which I entered based on my 2021 Notice of Assessment. Based on this forum, I didn't even waste my time contacting Turbotax and just printed and mailed it all to submit ti to CRA. It's unfortunate that with this many people reporting the same issue that Turbotax has not fixed this coding issue.
I'm getting an identical error, and after spending nearly an hour with customer help, no one seems able to assist, so apparently, I have to mail it in or take it off my return.
I use Turbo Tax so I DON'T have to mail it in, and I paid a little extra to get my full return with confidence. I am now feeling more than a little ripped off, and I won't be using the service next year.
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