Netfile 404 code

[Ymmat]

I have completed my return and am trying to netfile, but when I click on the CRA Netfile I get an error 404 code... how am I supposed to netfile then?

[TurboTaxSusan]

Are you using TurboTax CD/Download or TurboTax Online?

[Ymmat]

CD and updated today

[TurboTaxSusan]

Do you have any anti-virus or security software that might be blocking TurboTax? 

[Ymmat]

It never has before 🤷‍♀️ it says the link I’m trying to use doesn’t exist or has changed 🤷‍♀️it won’t let me upload a picture 

[TurboTaxSusan]

Please try reinstalling using the download from our website: https://turbotax.intuit.ca/product/download/index.jsp

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

[Ymmat]

It says it’s loading but then times out🙄 I’ll try calling. Thanks for your time😊

[Ymmat]

I spoke with an advisor in the phone and had to go to the forms view and click net file there instead of at the end of the program and it worked😊 thanks for your help.

[TurboTaxGinette]

You're welcome and thank you for the update.

Thank you for choosing TurboTax.

[Vernon94]

Using Turbo Tax download.