NetFile not working

[TurboTaxSusan]

@Karen301970 Do you have a T5 slip? Are you using TurboTax Desktop or TurboTax Online? 

[LifeIsADanceOfMinds]

Desktop - Downloaded it recently, (bought the code from L. Drugs). Populated it with T4, etc (but no T5's), saved it a few times, printed it out for the records, and then tried to Netfile.

That's when I found I had to completely log out of the program, and restart it with a check of the updates.

Hope this helps.

[TurboTaxAniqua]

@LifeIsADanceOfMinds Thanks for the suggestion. Yes, Updating a software is important as it won't let you Netfile if it's not updated to a current version. 

[Karen301970]

I do not have a T5. I have nothing but T4OAS and Quebec pension slips

[Karen301970]

I have done the update and it still won't work. Still tells me I have locked forms and I do not have any of the listed locked forms.

[D2024]

One issue I came across.

As you perform the review there is a warning prompt regarding disposal of property.  If you hit "Review" and "No" it still triggers a schedule 3, but if you skipped the prompt it will net file.

I went in cleared out the flag box (so both were blank) and the program allowed me to netfile.

[Karen301970]

I tried the suggestion from D2024, but it did not work. I did not get the message disposal of property or schedule 3, I still can not netfile.

[Alanaham]

I’ve been trying to file my report, but it’s saying there’s an error and it’s locked. I went back and fixed anything, but I do not know why I have not able to file. I have already paid and the money has come out of my account, but it’s not letting me file and honestly i’ve tried to get help with this and have not received any help your clothes on the weekends and only open 9:30 in the morning which I am already at work and work until you close so I need help with this besides money to Friday, I’ve already paid and you have not help me out. This is not OK and not fair 

[TurboTaxSusan]

@Alanaham Is it saying you have locked forms or that your NETFILE account is locked?

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), our phone support team is available 7 days a week from 9 AM to midnight ET for English support. You can call them at 1-888-829-8608.

[Karen301970]

I contacted Product Supper, did a screen share and they confirmed that I do not require any of the locked forms but I still can not Netfile my returns and we are now March 5th. This is I am sure delaying my husbands refunds.