Software not updated yet!

[Rhmoore]

Intuit!   WHEN will the software actually work.  I am still unable to file any of our tax returns because there is an error message that the forms have not been finalized.  This is unacceptable at this date!   The message says that the capital gains forms SHOULD be available by the end of March ( ! ) and another one, for a simple tax return with only employment income says they will be finalized in early March (We are the 12th today).   Your publicity talks about quick filing and refunds which is simply NOT TRUE.  The most basic filing is impossible at the moment.  

Paper filing and mailing the returns would have been faster!

Please advise TODAY as to when the basic federal forms will be available and when the capital gains ones will be updated.  

I paid for this package over a month ago and have zero functionality so far.  Will definitely be choosing another option next year.  

[TurboTaxSusan]

If you are using TurboTax Desktop and have a return that has no capital gains/losses, please try clearing the unneeded forms and then closing unused forms. You can find those options under Edit>Forms in the top menu.

You can see a list of Forms that still locked here: Why does TurboTax say my forms are locked or haven't been finalized?

We're working hard to finalize these forms to align ourselves with CRA requirements ASAP. We appreciate your patience.

Here's a CTV article that  talks about the delay the the capital gains forms: https://www.ctvnews.ca/vancouver/article/hoping-to-file-your-2024-taxes-early-you-might-have-trouble...

[Rhmoore]

NOT HELPFUL!   The return in question is the most basic possible, only T4/RL1 for employment income.  There are no unused forms open and the forms menu to see unused ones and close them doesn’t work (none of the three options are active)!  

this software does not meet the minimum legal warranty requirements so you must initiate full refunds to anyone who requests them so that we can pursue filing with another method that works.  

Kindly deploy updates tht make the software functional TODAY or process a full refund.  

[TurboTaxAniqua]

@Rhmoore Thanks for your feedback. Our development team is working on it. We appreciate your patience.

[LMandNana]

I gave up waiting.  I re-input my husband/wife tax forms all over again as new returns and deleted the ones which the system wouldn't accept.  It has worked and I've successfully filed.  That said, it has used up 2 more of my 8 returns and this is unacceptable.  But it's a workaround.....

[TurboTaxAniqua]

@LMandNana Thanks for the update. Did you pay again directly to Intuit or it was a retail purchase? 

[LMandNana]

I bought it from Costco then used the Deluxe Online Edition activation code to get this year's program.

[TurboTaxAniqua]

@LMandNana To activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product. 

Thank you for choosing TurboTax.