Turbo tax says I have sold my principal residence when I have not. How can this be fixed?

[TedH1]

Please forward this issue to development. It is poorly designed and the process to resolve does not really lead you believe you are successful. Yes it does work but a completely unnecessary step.

Should be a simple question. Did you sell your primary residence in the tax year: Y/N

Thanks

Ted

[TurboTaxGinette]

Thank you for your feedback, we value your opinion and will share this information with the proper TurboTax team.

Thank you for choosing TurboTax.

[soitgo71]

I follow the step of Edit - Forms - Close Unused Forms but it's still there.  I close the software and reopen.  How can I get rid of the form?

[TurboTaxBrenda]

Open the form then go to Edit- Forms- Clear forms, then close unused forms. If this doesn't work, please go to EasySteps and to the top right click on "FIND" and type in Principal Residence GO. Then make sure that you never checked off the box. If yes, please uncheck it and click on continue to update the changes.  You can then go back to FORMS mode.

Thank you for choosing TurboTax.

[kabbott]

I have tried clearing unused forms and double checked that I do not have these boxes checked, and I still can't get rid of the PRWS form ??? I cannot netfile because the CRA thinks I have not completed the principal residence worksheet! I did not sell my house

[TurboTaxSusan]

@kabbott Please contact our phone support team at 1-888-829-8608 for further assistance.  

[Phil6226]

The only way I was able to Netfile my wife's return was to create a return with just her on it.  

[dpc2]

getting the same message for desktop version for 2024

[TurboTaxSusan]

@dpc2 You can remove the form as seen in the image below.

[IChang]

I am experiencing the same issue with deleting the PRWS form, and I did not check the box indicating that I am selling my residence property. I attempted to call the toll-free number, but no one answered. Instead, I received a link with too much information, making it difficult to find the specific answer I need.