Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 

TurboTax online said I'm ineligible to claim the CWB while I did not choose to claim the CWB, and there is no option to choose not claiming the CWB, how can it be fixed?

 
1 Reply

TurboTax online said I'm ineligible to claim the CWB while I did not choose to claim the CWB, and there is no option to choose not claiming the CWB, how can it be fixed?

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email, say NO then say "speak to a representative" and hold the line. Ask for an escalation if the issue is not resolved.

​​​​​​​Thank you for choosing TurboTax.