TT Standard - filing didn't happen, why?

[yamilesau]

Hi!

it was around 10:30 pm dst and I was at the filing stage but, all I got was the screen to Save / Print and then an Intuit page promoting to purchase more of their products.

So, why I didn't get the screen to submit the e-file?

Regards,

Yamilesau

[TurboTaxSusan]

Please clear your browser cache (or use a different browser), and try again. This FAQ has instructions on how to clear the cache in several popular browsers: https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...

Then try to file again. This FAQ tells you how to submit your tax return to CRA using the NETFILE service in TurboTax Online: https://turbotax.community.intuit.ca/community/federal-taxes-netfile/help/in-the-online-edition-of-t...

If you are still not able to resolve the issue, please contact our phone support team, as they will be better able to assist you. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.