I'm sorry to hear that you are having this problem. To resolve this issue, select everything that is in the Area Code and Phone Number boxes and delete it. Then re-type them making sure to not use any special characters or spaces. The Area Code should be 6 characters, ex: A1B 2C3. The phone number must be a Canadian or US number: 416 452 8589
https://turbotax.community.intuit.ca/replies/2647899
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