But you told me that there were no hidden charges and now it seems that there are hidden charges? Have you lied to me?

Did you start by activating your software in turbotax.ca/activate? The only way to be charged $21 is because there was an amount included from the previous list shared above. Those items are not included in the free return.

Thank you for choosing TurboTax.

Where can I find the space for the code?

I mean where can you find the space for the coupon code?

@Awhtong 

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your Activation code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have a coupon code, you'll see the space for it in the payment section of TurboTax Online.