That is a screenshot of my home page, showing 8 returns available.

when I hit continue, next screen asks me how I did return last year, I select Accountant, then next screen :

It is showing the price as a joint return that it will take 2 returns out of 8 returns you have. Please disregard this and continue. You should be good.

I have chosen returns for "Myself and spouse" I have chosen "Married" It does not allow me to joint file! It says I have to pay an additional $42.00, but does not tell me HOW? This is the first time I have used Turbotax, so far I am truly unimpressed. WHY WILL IT NOT ALLOW ME TO JOINT FILE WHEN I ALREADY PAID FOR THE PROGAM AT COSTCO????

Continuing does not fix this problem. At the end I tells you there is an error. "YOUR SPOUSE HAS NO INCOME". Well that's because the program will not allow it!!!!!!!!! I have tried this three times same result!

@BrownDR42 

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? You can also try using the code in the coupon code section on the payment screen, if you didn't do it before you started.

If you are preparing your returns together and are using TurboTax Online 2024, you can switch between spouses by clicking on the names at the top of the page. That way you can enter info for both spouses. 

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

Please note that the codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

I'm sorry, but this is a ridiculous answer. I purchased the boxed edition of the online version, and no where does it describe that there is an extra charge per return - not even in the fine print. The box says "Number of returns included - 12". This is incredibly deceptive marketing, and your company should be ashamed of itself.

@srogers1 It is showing the price as a joint return that it will take 2 returns out of 12 returns you have. Please disregard this and continue. You should be good.

Holy smokes, I can't believe the condescension. I came back to TurboTax out of curiosity, having moved away to BetterTax for the last couple years - I thought it might be worth paying Intuit for the confidence I was splitting deductions optimally. I had the same question about the cost for a spouse.

And you say "it CLEARLY says a spouse is an extra return", when on your link, ALL it says is that the deluxe plan includes "Finds the optimal split for donations, medical, employment expenses, and more". Not only was your response rude and arrogant, it was wrong.

I guess I should thank you, you at least answered my question about whether I should return to Turbotax.