- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have paid and received the order receipt, when i get back to my file and ready to be sent out,it still ask me to provide credit card information
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Getting started
Did you pay directly in your TurboTax return or did you purchase a pre-payment code through an email promotion?
If you purchased a pre-payment code, here's how to apply the code you got in your email receipt to your return: https://turbotax.community.intuit.ca/replies/2648021
If you paid in your TurboTax return, please give us a call: https://turbotax.community.intuit.ca/replies/3152013
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Getting started
Hi @TurboTaxTara,
I've tried those steps, but can't proceed past the pop-up window asking for my activation code. I pre-paid and have an order receipt, but nothing I type in from the email is accepted by TurboTax. The only option TurboTax gives me is to pay again.
Thanks,
D
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Getting started
Please send me a receipt with the validation code for my recent purchase of 2021 [personal information removed]
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Getting started
I have sent you an email to the email address associated with this account.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Getting started
The information was sent to you by email which is associated to this account.
Thank you for choosing TurboTax.