Can you please clarify if you are trying to update information on your TurboTax Account? If so, click here and try again and if it doesn't work please contact via private message on Facebook or Twitter. 

If you changed your phone number and that is where your code goes to change your password then you will need to contact customer service for assistance. 

Can you please contact us via private message on Facebook or Twitter so that we can assist you. 

Please send us a private message via Facebook or Twitter- and be sure you say that you have already contacted our customer service and you haven't heard a thing as of yet. 

This same exact thing is happening to me! I log in to my Intuit account, go to the Data Privacy section where it states you can submit a delete request, I enter the same password I used to log in to submit the request, and it shows a "Password invalid" message. Changing the password doesn't fix this issue, and TurboTax support on the phone said they couldn't fix it and to call Intuit, but Intuit support directed me to TurboTax support. Also going in circles here.