Teresa22
New Member

Next page not loading after clicking Continue

I am on the page with the question "How did you do your taxes last year?"

 

I selected TurboTax Online and clicked Continue.  Windows pop up showing "saving your information" and "loading your information" but it just loops back to the same page.  I am unable to get past this point.

 

I have cleared my cache and restarted my device.  Tried again with the same results.

 

I have used TurboTax for years and have never had this issue.  Any technical support available for this?

Troubleshooting

Please contact our customer service as they can view your screen to see what the issue might be.