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Next page not loading after clicking Continue
I am on the page with the question "How did you do your taxes last year?"
I selected TurboTax Online and clicked Continue. Windows pop up showing "saving your information" and "loading your information" but it just loops back to the same page. I am unable to get past this point.
I have cleared my cache and restarted my device. Tried again with the same results.
I have used TurboTax for years and have never had this issue. Any technical support available for this?
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July 10, 2020
6:13 AM
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Troubleshooting
Please contact our customer service as they can view your screen to see what the issue might be.
September 18, 2020
8:33 AM