Veena_P
Returning Member

My credit card was charged twice on separate occasions.

Hi,

My credit card was charged twice on two separate occasions through the TurboTax Deluxe online.

 

I was charged C$22.59 on 7-March on my card and I wasn’t able to file my returns. However, I was able to file my returns successfully on 8-March but unfortunately I was charged C$22.59 yet again.

 

I do hope to receive a refund on the payment for one of the transactions?

‎March 8, 2022 1:54 PM
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3 Replies
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psl23
New Member

Troubleshooting

To whom it may concern:  I was charged on my mastercard on March 13 and 14.  The one on the 13th is correct but the 14th probably happened when I started to do it again to verify the first time but I did not complete it

past the "Review".  The second time the program would not let me put the Covid $500 in the right spot but on the 13th it did therefore I wish to have a refund for one of the payments.  Thank you.

‎March 15, 2022 4:43 PM
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marghoust
New Member

Troubleshooting

My credit card was charged twice for 1 return. Please refund.

‎May 1, 2025 4:21 PM
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1 Reply
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TurboTaxSusan
Moderator
Moderator

Troubleshooting

@marghoust 

 

Please contact our phone support team as they will be able to assist you further.

 

‎May 5, 2025 11:33 AM
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