Troubleshooting

You can download the installer from our website here: https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-...

 

Put that on your USB drive and then if you need to, you can reinstall the software using the installer. You should also put a copy of the License Code on the drive in a text or Word file. To get the code, go into TurboTax, select View>Summary>Return Counter Summary from the top menu. Then click on the Details button to see your code.

 

You can also get a PDF copy of your return, so in the event that you can’t install the software anymore, you can still look at your return. This FAQ shows you how: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/save-pdf-copy-ta...