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Troubleshooting
First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa. If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns.
When you purchase TurboTax Online, all you need to do is sign in to your account (or create a new one) to activate your prepayment code. Here’s how to do it:
- Go to turbotax.ca/activate and you'll see the Welcome to TurboTax screen
- Select I have an account to sign in to your Intuit account (this is the same account you’d use for TurboTax Online, Mint, and QuickBooks) or Create an account to create a new account
- Sign in to your account with your user ID and password
- Once you've signed in to your account, review and activate your purchase by entering your 16-digit activation code and selecting Continue
- Selecting Start my taxes will take you to the TurboTax Introduction screen. You're now ready to start your tax return
You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?
If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code?
Thank you for choosing TurboTax.
March 22, 2023
6:35 PM