Troubleshooting

WELLAND1972 · ‎February 20, 2023

WHY AM I GETTING THIS XML ERROR

tommyjennie · ‎February 20, 2023

Thank you, that's what I needed to do! the specific question that was unanswered was:

"Do you authorize the CRA to share your name and email address with the Government of Ontario to contact you about organ and tissue donation, and to maintain the Organ and Tissue Donor Registry?

You are not consenting to organ or tissue donation. This authorization is only valid in the tax year you file this return."

Once I answered that, it let me proceed with NETFILE.

Bella41 · ‎February 20, 2023

Thank you

TurboTaxBrenda1 · ‎February 20, 2023

This issue will be fixed shortly- for now you can go to "My Info" click on (Name) Canadian Citizenship and make sure that you answer the questions " Do you authorize the CRA to share your name and email address with the Government of Nunavut to contact you about organ and tissue donation, and to maintain the organ and tissue Donor Registry?

This happened to those who transferred from last year.

Thank you for choosing TurboTax.

Matrixhead · ‎February 22, 2023

This solution worked for me. Thank-you!

beckychan · ‎April 9, 2023

NETFILE Additional Information:

Jiang, if you want to use CRA's NETFILE service, you are required to answer the following CRA questions and provide the information in the applicable fields. Leave the fields blank if they do not apply to your tax situation.

Income: ( I got this message but didn't show me how to enter that income, all my income were entered, what else do they need for me to netfile?, please advise.Thanks)

TurboTaxGinette · ‎April 14, 2023

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help you. To contact them, please follow this link: Contact Us.

Thank you for choosing TurboTax.