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Reimbursement for duplicate payments
When completing a joint return I mistakenly did not update my new SIN and attempted to file using NETFILE. I was able to file my wife's however the system did not allow me to file my own. I was required to make a copy of existing Tax Return, change SIN and file my own on the Copy version of the return within the tool. Before I was able to file I was required to pay for the services and so encountered double paying for the services used earlier. Please can Intuit refund me for the double transaction as I only used the services of Turbo Tax once but was forced by the software to pay for both the original Tax Return and the Copy version.
Thank you,
Neil
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Troubleshooting
To apply for a refund please see our TurboTax FAQ: How do I get a refund for a TurboTax product?
Thank you for choosing TurboTax.
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Troubleshooting
I worked on my tax return paid before I submitted it and left the site. When I returned to acturally send my return, it charged me again. Can you please refund me one of these payments.
Val Mason
[phone number removed]
[email address removed]
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Troubleshooting
I submitted a single file for myself - Valarie Mason (valsage1952) for my 2024 taxes and I was charged twice.
April 24 - $47.04 and on April 25 - $78.40
I also submitted a file for my Mother - Anna Bernice Mason (hazel/gordon) for her 2024 taxes and I was charged on April 30 - $33.90
Please reimburse me for one of my Valarie Mason charges.
Thank you.
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Troubleshooting
You were charged twice because you purchased 2023 tax software and also the 2024 tax software and filed and also completed one for your mom. In total there were 3 returns.
If this isn't correct, please contact our phone support team for assistance.
Thank you for choosing TurboTax.