ndewar88
New Member

Reimbursement for duplicate payments

When completing a joint return I mistakenly did not update my new SIN and attempted to file using NETFILE.  I was able to file my wife's however the system did not allow me to file my own.  I was required to make a copy of existing Tax Return, change SIN and file my own on the Copy version of the return within the tool.  Before I was able to file I was required to pay for the services and so encountered double paying for the services used earlier.  Please can Intuit refund me for the double transaction as I only used the services of Turbo Tax once but was forced by the software to pay for both the original Tax Return and the Copy version.

Thank you,
Neil

Troubleshooting

To apply for a refund please see our TurboTax FAQ: How do I get a refund for a TurboTax product?


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Troubleshooting

I worked on my tax return paid before I submitted it and left the site. When I returned to acturally send my return, it charged me again. Can you please refund me one of these payments.

Val Mason

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