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Reimbursement for duplicate payments
When completing a joint return I mistakenly did not update my new SIN and attempted to file using NETFILE. I was able to file my wife's however the system did not allow me to file my own. I was required to make a copy of existing Tax Return, change SIN and file my own on the Copy version of the return within the tool. Before I was able to file I was required to pay for the services and so encountered double paying for the services used earlier. Please can Intuit refund me for the double transaction as I only used the services of Turbo Tax once but was forced by the software to pay for both the original Tax Return and the Copy version.
Thank you,
Neil
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Troubleshooting
To apply for a refund please see our TurboTax FAQ: How do I get a refund for a TurboTax product?
Thank you for choosing TurboTax.
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Troubleshooting
I worked on my tax return paid before I submitted it and left the site. When I returned to acturally send my return, it charged me again. Can you please refund me one of these payments.
Val Mason
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[email address removed]