What is the email address I can send my complaints to on the "Expert Help" I've paid for but has not been delivered?

- Scheduled appointment confirmed via email for 9:00 pm yesterday.
- Automated call received at 9:10 pm without anyone on the other end.
- Called 1-800 number and spoke to Ola who set up a new appointment time for 5:00 pm today.
- NO CALL RECEIVED AS OF YET?!?

Troubleshooting

Can you please confirm that you have received your callback?

 

Thank you for choosing TurboTax.

Troubleshooting

Hi TurboTaxGinette,

 

No, there was no call back to follow. But after logging back into my TurboTax software, I requested another expert review which was executed without further delays.

Troubleshooting

Great to hear!

 

Thank you for choosing TurboTax.