Just FYI this problem has not been resolved. Tried support a few times, and was on the phone over an hour until the person had to go. They said it was a priority and I would a call back before the end of day... Did not.
The issue is stuck on an email and phone number for some reason... not every email and phone number. If I tried to use my email and a different phone number it would not work. Or if I used a different email and my phone number it wouldn't work. But of course if I change both to an imaginary email and phone it worked fine. Neither phone number or email is in Intuits system I was told.
I asked the rep to try to create the account... they could not.
This is probably why the problem was never solved.... just ignored.
@TurboTaxSusan or @TurboTaxGinette good luck.
