Troubleshooting

Unfortunately, we don’t have a Desktop version available for Mac OS. For people who don’t have a Windows 10/11 computer, we have TurboTax Online, which will work on almost anything that has a modern browser. We also have apps for iOS & Android. However, the code for TurboTax Desktop will not work with these products. 

 

3rd party retailers such as Costco, Walmart, Staples and others sell multi-return packages for Turbo Tax Online.

 

And while we only support TurboTax Desktop on Windows 10 & 11 PCs,, there are ways to get Windows software running on MacOS computers.

 

You can use the form on this FAQ to request a refund if you bought the Desktop product and can't use it: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...

 

Thank you for choosing TurboTax.