The blank screen problem is known to our product development team, but there is no “easy fix” for this as there are multiple causes and solutions. Basically, something on the user’s computer is either not allowing the activation screen to display properly, or not allowing the software to access the activation screen data from the internet. If the solutions posted above aren’t helping, we can request a call back for you from our phone support team.
If you would like to request a refund, you can do so on this page: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...
