Your purchase cannot be found. Did you purchase your software from a retail store? If so, unfortunately, we do not have access to your license code.

Thank you for choosing TurboTax.

It was purchased online from Cost.ca.  The product key and email download link came from [email address removed] 

thank you

@duckduckgoose7 Please check with Costco.ca, as there may be a way of having your product key email resent, or somewhere where you can see your code in your account.

thanks, Ill do that