I started using the online product as I could not find the download (they used to send an email with the product used previously).  I almost finished my 3 returns, when the online version stalled out on a medical receipt.  I can not back out of it.  I exited the product and returned only to be directed to that medical receipt again which I can not delete.  I looked online and found the download version - I bought it thinking I could open my online returns within that product only to discover that I can not - what a rip off!!  They shouldn't have changed what they used to do before - very disappointed in the online product, extremely disappointed that they didn't advise via email for download links as they had in the past.  Do better.