Troubleshooting

@IrvH With TurboTax Desktop, you will be asked for the licence code after you have downloaded the software and when you are installing it. You don't need to enter the code to download the installation file.  

Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here:  Choose the current TurboTax Desktop edition you need (for Windows).