Troubleshooting

Unfortunately, TurboTax Desktop is only compatible with Windows products, and we don't support using the software on a Mac. You can use TurboTax Online with Mac OS computers, but the codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

If you bought TurboTax from a 3rd party retailer and need to request a refund, you can do so on this page: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...